5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing quality control processes.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, you can see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is crucial to implement a system of verification and quality control to ensure that problems connected with the deficiency of performing these tasks do not start to occur.
In this article we will talk five (5) easy actions to enhancing your security guard service and achieving everything you picture as your perfect retail security Dagenham.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and ask yourself does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from this guard and it gives you a chance to request another guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your property?
• Just how long is each officer educated?
• Just how long does the security firm double lender?
Determine the response to each of the questions and be sure that they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to operate at your property.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their job is not important and they start to find themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your property. These monitoring systems allow the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the security guard company provides a method of earning sure that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your security while you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard business. If so, your audit is guaranteed to turn up problems with your existing security guard business.